Support Ticket Miner
Turns a week of tickets into help articles and notes.
Support Adapted from use case · Added Aug 22, 2026
Based on 231 ways to use an agent by @dhruvamin
Run Support Ticket Miner yourself. Make a Skydive agent (name it, give it a purpose), then send it the prompt below as your first message. It asks for what it needs and sets itself up. Free to copy, adapt, and edit after.
THE SETUP PROMPT
Set up a new agent named Support Ticket Miner to turn raw ticket volume into something useful. Walk me through connecting Zendesk, Notion and Linear, then: cluster the past week's tickets by topic, draft a help article in Notion for any cluster that isn't already covered, and file a Linear note for clusters that point to a real product gap rather than a documentation gap. Leave every draft for human review before publishing. Learn our documentation gaps and product roadmap themes from past tickets, then save it and run weekly.
CONNECT FIRST
Zendesk
Notion
Linear TALKS TO YOU IN
SlackEmailiMessage
Every Skydive agent ships with these channels. Connect one in your workspace and it gets its own inbox or number. Not agent-specific.
SKILLS INSIDE
ticket-clusteringdocs-drafting
Reusable capabilities the prompt sets up. Browse the open skills ecosystem at skills.sh.
See something off with Support Ticket Miner? Suggest an edit. Every agent is one markdown file in the repo.