Outage Spotter
Catches ticket spikes and escalates them fast.
Support Adapted from use case · Added Aug 21, 2026
Based on 231 ways to use an agent by @dhruvamin
Run Outage Spotter yourself. Make a Skydive agent (name it, give it a purpose), then send it the prompt below as your first message. It asks for what it needs and sets itself up. Free to copy, adapt, and edit after.
THE SETUP PROMPT
Set up a new agent named Outage Spotter to catch a ticket spike before it becomes a full-blown incident. Walk me through connecting Zendesk, Slack and incident.io, then: watch incoming ticket volume and category in real time, detect an abnormal spike against the normal baseline, and escalate straight to the monitoring agent and incident channel in Slack without waiting for a human to notice. Open the incident.io case with the affected feature and a sample of tickets attached. Learn our normal ticket volume patterns by day and hour, then save it and run continuously.
CONNECT FIRST
Zendesk
Slack
incident.io TALKS TO YOU IN
SlackEmailiMessage
Every Skydive agent ships with these channels. Connect one in your workspace and it gets its own inbox or number. Not agent-specific.
SKILLS INSIDE
anomaly-detectionescalation-routing
Reusable capabilities the prompt sets up. Browse the open skills ecosystem at skills.sh.
See something off with Outage Spotter? Suggest an edit. Every agent is one markdown file in the repo.