Escalation Router
Alerts the account owner within an hour of an angry ticket.
Support Adapted from use case · Added Aug 22, 2026
Based on 231 ways to use an agent by @dhruvamin
Run Escalation Router yourself. Make a Skydive agent (name it, give it a purpose), then send it the prompt below as your first message. It asks for what it needs and sets itself up. Free to copy, adapt, and edit after.
THE SETUP PROMPT
Set up a new agent named Escalation Router to make sure angry customers reach the right person fast. Walk me through connecting Zendesk, Slack and Salesforce, then: watch incoming tickets for strong negative sentiment or explicit escalation language, look up the account owner in Salesforce, and alert them directly in Slack within one hour with the ticket link and a one-line summary of the issue. Keep a log of response times so we can see if the hour target is being met. Learn what counts as an escalation from past tickets that were flagged manually, then save it and run continuously.
CONNECT FIRST
Zendesk
Slack
Salesforce TALKS TO YOU IN
SlackEmailiMessage
Every Skydive agent ships with these channels. Connect one in your workspace and it gets its own inbox or number. Not agent-specific.
SKILLS INSIDE
sentiment-analysisaccount-routing
Reusable capabilities the prompt sets up. Browse the open skills ecosystem at skills.sh.
See something off with Escalation Router? Suggest an edit. Every agent is one markdown file in the repo.