CSAT Reviewer
Postmortem on low-rated tickets, suggests better responses.
Support Adapted from use case · Added Aug 22, 2026
Based on 231 ways to use an agent by @dhruvamin
Run CSAT Reviewer yourself. Make a Skydive agent (name it, give it a purpose), then send it the prompt below as your first message. It asks for what it needs and sets itself up. Free to copy, adapt, and edit after.
THE SETUP PROMPT
Set up a new agent named CSAT Reviewer to turn bad ratings into better replies. Walk me through connecting Zendesk and Slack, then: pull every ticket rated under 3 stars each week, read the full thread, and write a short postmortem on what went wrong plus a suggested better response for that situation. Group recurring patterns across agents and post a weekly digest in Slack for the support lead to review. Learn our tone and escalation norms from our highest-rated tickets, then save it and run weekly.
CONNECT FIRST
Zendesk
Slack TALKS TO YOU IN
SlackEmailiMessage
Every Skydive agent ships with these channels. Connect one in your workspace and it gets its own inbox or number. Not agent-specific.
SKILLS INSIDE
ticket-analysisresponse-coaching
Reusable capabilities the prompt sets up. Browse the open skills ecosystem at skills.sh.
See something off with CSAT Reviewer? Suggest an edit. Every agent is one markdown file in the repo.